Privacy and cookies Policy

1. Introduction

At Town & Country Property Auctions (a trading name of 431 Property Group Limited), we are committed to safeguarding your privacy and ensuring transparency about how we collect, use, and protect your personal information. This policy outlines how we handle your data and provides details about our use of cookies on our website. By using our website or services, you consent to the practices described in this policy. For any questions, please contact us at birmingham@tcpa.co.uk or call 0800 047 2010 .

2. About Us

Contact Information
    • Company Name: 431 Property Group Limited
    • Trading Name: Town & Country Property Auctions West Midlands

  • Addresses:
    • Registered Address: 20-22 Wenlock Road, London, N1 7GU (for legal and official correspondence).
    • Trading Address: Regus, Fort Dunlop, Fort Parkway, Birmingham, B24 9FE (for in-person visits, operational activities, and customer support).

  • Contact Information:

3. Information We Collect

We may collect the following types of personal data:

  1. Personal Information: Name, email address, phone number, and property address.
  2. Property Details: Information about properties you inquire about or submit for valuation or auction.
  3. Technical Information: IP address, browser type, and cookies data when you visit our website.
  4. Marketing Preferences: Your consent and preferences for receiving communications.
  5. Voluntary Information: Any data you provide when filling out forms or communicating with us.

4. How We Use Your Information

We use your data for:

  • Providing Services: Facilitating property valuations, marketing, and auction services.
  • Customer Communication: Responding to inquiries, sending updates, and delivering requested information.
  • Marketing: Sending promotional material about auctions, services, or relevant opportunities (with your consent).
  • Improving Services: Analyzing website usage to improve our user experience.
  • Legal Compliance: Ensuring compliance with applicable laws and regulations.

5. Cookies Policy

We use cookies to enhance your experience on our website. Cookies are small text files stored on your device when you visit a website.

Types of Cookies We Use:

  1. Essential Cookies: Necessary for the functioning of the website (e.g., navigation).
  2. Performance Cookies: Help us analyze how visitors use our website (e.g., pages visited).
  3. Functional Cookies: Allow personalization, such as remembering your preferences.
  4. Marketing Cookies: Track user activity to deliver targeted ads.

6. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, but this may affect certain functionalities of our website.

7. How We Share Your Information

We may share your data with:

  • Trusted Third Parties: Partners assisting in property marketing, valuation, or auction processes.
  • Legal Authorities: When required by law.
  • With Your Consent: If you explicitly agree to share your data for other purposes.

8. How We Protect Your Data

We implement strict security measures to protect your personal data, including:

  • Data encryption and secure servers.
  • Restricted access to personal information.
  • Regular monitoring to prevent unauthorised access.

9. Your Rights

You have the right to:
  • Access: Request a copy of your personal data.
  • Rectify: Correct any inaccurate or incomplete data.
  • Delete: Request that we delete your data, subject to legal requirements.
  • Restrict: Limit how we use your data.
  • Object: Opt-out of certain data processing activities, such as marketing.
  • Data Portability: Request the transfer of your data to another service provider.
To exercise your rights, contact us at birmingham@tcpa.co.uk or 0800 047 2010.

10. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. After this period, your data will be securely deleted.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. Please review this page periodically for updates.

12. Contact Us

For any questions or concerns about this Privacy and Cookies Policy or how your data is handled, please contact us: